This page gives you the frequently asked questions. You can filter the questions by entering a word in the box below and click Filter.

If you are looking for a manual check the Knowledge Base.

FAQ

    • I received two boxes, but I’m not sure where to begin. Which box do I open first?

    • It doesn't matter which box you start with. There is a quick start guide included in the box.

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      ( 7525)

    • The box with the server/decoder doesn’t contain a manual. Where can I find the manual?

    • A manual should have been supplied with the product. If you do not have a manual, check the Mylaps website or contact your account manager.

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      ( 7527)

    • Why do I need to setup 2 boxes? I was used to only have 1

    • X2 is designed for multiple detection point and easier distribution of data and results. This new functionality has been implemented in the X2 server to make the system more powerful.

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      ( 7528)

    • Where is the power button?

    • X2 server and X2 decoder are designed for 24/7 operation, so no need for power buttons. This makes one less component that can break. When the system needs to be powered down you unplug it from the mains.

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      ( 7529)

    • What is the CAN connection on my decoder used for?

    • This is to connect future extensions to the decoder.

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      ( 7530)

    • After starting the Server, the X2 logo keeps blinking. How long does this take, or do I have to do anything?

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      ( 7531)

    • When I power the server it takes a long time before it starts. Why is that?

    • The server contains a purpose build computer. Like any computer it needs time to start-up.
      Basically there is no need to power down the server. It is actually better for the servers lifetime to leave it powered up.

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      ( 7532)

    • What do the different icons on the screen indicate?

    • Check the install guide or decoder manual for an explanation.

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      ( 7533)

    • If my main server stops working, what do I need to do to connect Orbits to BU server?

    • Disconnect main server in Orbits settings screen and connect to the back-up server.

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      ( 7534)

    • I bought extra X2 decoders, but cannot connect to them using Orbits?

    • Create extra timelines via X2 manager and connect decoders to them.

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      ( 7535)

    • Can I connect a TranX decoder to the X2 server?

    • No, X2 server only works with X2 decoders.

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      ( 7538)

    • Can Orbits 4 for X2 connect to TranX decoders?

    • No, If you want to use older type decoders you have to use older versions of Orbits

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      ( 7539)

    • Can I connect a TranX3 decoder and X2 decoder using T-splitter on the same loop?

    • Yes you can.

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      ( 7540)

    • How many decoders can I connect to the MYLAPS X2 server?

    • The max number of decoders you can connect is 104.

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      ( 7542)

    • How do I connect a headset to an X2 decoder?

    • The X2 decoder does not have a plug for headset. Beeps can be generated using the iOS app available in the app store for free.

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      ( 7543)

    • Up to which level is the noise okay?

    • -80dB for noise is acceptable.

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      ( 7548)

    • Noise and signal strength show different numbers in Orbits than on decoder display. Why is this?

    • Orbits “4 for X2” still uses the TranX system to display noise and signal strengths

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      ( 7549)

    • Do I need to connect GPS antenna to the X2 Server and why?

    • By default synchronization is set to stand alone mode, which does not require GPS. However it is advised to connect GPS to the decoder that is used as master clock for the stand-alone mode.
      When possible use GPS on all decoders and server and configure accordingly using the X2 manager.

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      ( 7564)

    • Am I able to activate another transponder than my own using the same RaceKey?

    • RaceKey can store licenses to several transponders. Only the transponders with a license that is stored on the RaceKey can be activated.

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      ( 7685)

    • I am at a race now but my transponder is not active, what do I do?

    • You need to load the license to your transponder on a RaceKey. When there is a computer with internet available you will be able to load your license to any RaceKey.

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      ( 7686)

Trouble Shooting

    • I have set Orbits in X2 mode, but cannot connect to server. What do I do?

    • Make sure to use Orbits version “4 for X2” Previous versions might also support X2, but they only work with the X2 Pro server (19”version)

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      ( 7536)

    • Orbits connects to the X2 server but I cannot connect to my decoders in Orbits. What do I do?

    • Make sure X2 decoder is connected to timeline is the X2 manager. And Orbits connects to the X2 server using username and password. See Orbits manual for detailed instructions.

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      ( 7537)

    • I want to connect more decoders than ports available on my X2 server. What do I do?

    • You can connect your server to a network switch. Decoders can be connected to that switch as well. This allows you to extend the number of decoders that can be connected to the server.

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      ( 7541)

    • The signal strength is showing different in the X2 decoder than in TranX3?

    • X2 system shows noise in -dB, which is more accurate than previous AMB strength indication that TranX decoders are using.

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      ( 7545)

    • What does it mean if the time on the server display is blinking?

    • This is to indicate that the time of the server is based on its internal clock, and not synchronized. If you connect GPS antenna to the server it will synchronize the X2 server clock to GPS and the time will stop blinking.
      By default the X2 club server is in “stand-alone” synchronization mode. This means that the internal clock of one of the decoders is used as master clock (NTP server) to synchronize the other decoders and the X2 server using NTP. Please make sure that the decoder that is set as master clock (usually SF line) is connected to the network.

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      ( 7560)

    • The clock time in the decoder and in the server are different, is that a problem?

    • Yes!! Decoder time is used for passings and server time for manual events like the flags in Orbits. Please also see the question: When the session started the transponder passings were place above the time of the start of a session and kept pushing the flags to the bottom. How do I fix this?

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      ( 7561)

    • When the session started the transponder passings were place above the time of the start of a session and kept pushing the flags to the bottom. How do I fix this?

    • This is the result of decoder and server not being synchronized. To fix this connect GPS to both X2 server and decoder. If you cannot use GPS you have to manually adjust the clock of the decoder to match the clock of the server.

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      ( 7562)

    • I have a problem and need help from MYLAPS technical support. What do I do?

    • Get your X2 server connected in a network that has internet and switch on remote support using the X2 manager. Then call the support number of your local MYLAPS office. The support support employee will be able to help you further.

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      ( 7578)

Other

    • What do the colors on the back of the server mean?

    • The colors don't have a special meaning, all ports on the server are the same. The colors may be helpful to you when connecting devices.

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      ( 7550)

    • To which port on the server do I connect the decoder?

    • It does not matter, the ports are all the same.

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      ( 7551)

    • Which port on the server should I use for Internet?

    • It does not matter, the ports are all the same

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      ( 7552)

    • Can the decoder be powered by the server (Power over Ethernet)?

    • No. Only the server can be powered by a POE switch as back-up to the DC power, not the decoder.

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      ( 7553)

    • On the bottom right there is a PoE and a DC, and the PoE keeps blinking. Why is this?

    • Items blinking in the server display indicate that "it is not okay". The blinking PoE means that PoE is not connected. PoE can be used as a backup power supply to your server. When it is not connected you will be able to use your system as normal.

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      ( 7554)

    • Can I hook up the decoder directly to the internet?

    • No, decoders need to have a network connection to the server. The server can be connected to the internet

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      ( 7555)

    • My track does not have internet, how do we proceed?

    • For Timing the X2 system does not need an internet connection.

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      ( 7556)

    • Can I set-up the server and decoder in an existing network that uses DHCP?

    • Yes you can, but it may take up to a minute for the server and decoder to accept an IP address via DHCP.

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      ( 7557)

    • The IT manager of the circuit where I am using my X2 system, requires the IP address of all of my devices to be static. How do I do this?

    • Use X2 manager to change network settings of decoders and server. The MYLAPS support team is able to help you out on this.

      The IP settings of the decoder can also be set manually using display and buttons.

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      ( 7558)

    • The time in the display of server is not my local time. Is this a problem?

    • Whenever decoder or sever is synchronized using GPS the time shown is in UTC time. By default the synchronization is in stand-alone mode, using the clock of one of the decoders as master clock. If the decoder that acts as the master clock is not using GPS it will use its internal clock. The internal clock of a decoder should be adjusted to UTC and the time zone in the X2 server should be set to the time zone you are in. If you follow procedure above, the times generated by the X2 system and sent to Orbits will show in local time of day.

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      ( 7563)