This page gives you the frequently asked questions. You can filter the questions by entering a word in the box below and click Filter.

If you are looking for a manual check the Knowledge Base.

FAQ

    • How do I add competitors to a race?

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Trouble Shooting

    • How do I start multiple categories at the same time?

    • In the timing tab you make sure you have selected the correct run. This run contains the different categories that will start. To start multiple categories at the same time you check the box in front of the categories that you want to start and press the gunshot button (F5).

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    • No categories are showing when I switch view.

    • This is reported as a known issue. To make sure the categories are showing again select a different run. Now the option for "Switch to active run" comes available. click the button to switch to the active run and the categories will show again.

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Other

    • How do I register a second hand ProChip?

    • All owners of a MYLAPS ProChip can create a MYLAPS account to view personal race and / or practice results. Due to privacy regulations it is not possible to register a ProChip that has already been registered. To be able to register a second hand ProChip it needs to be unregistered from previous owner's account. Please visit the used transponder section for further instructions.

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    • How do I register a ProChip?

    • All owners of a MYLAPS ProChip or transponder can create a MYLAPS account to view personal race and or practice results. Log in into your account or sign up for an account.

      When you are logged in go to settings. In the tab "Your Products" you can add your Prochip or Transponder.

      When you try to register a used transponder, please also check "How can I register a second hand ProChip?"

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      ( 4927)

    • Can I register multiple ProChips in my account?

    • Yes, there is no limit to the number of chips and transponders you can register in your account.

      When you are logged in into your account go to "settings". In the tab "Your Products" you can register multiple Transponders and ProChips.

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    • I forgot my password, how can I retrieve my password?

    • If you cannot remember your username or password, you can use our resend login-information page to retrieve your account information. Enter your e-mail address and press the "New password" button. You will receive an e-mail with the account information linked to this e-mail address.

      When the e-mail address in your account is not in use by you anymore, please contact us via info@mylaps.com. Please state your name, transponder number, old e-mail address and new e-mail address so we will be able to change this for you.

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    • Is it possible to see all my results when I race with different organizations?

    • As long as the organization uses MYLAPS timing equipment and uploads the results to MYLAPS.com you will be able to see all your results. All your results will show in your personal MYLAPS account making them easy to find, no matter what organization you had a race with.

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    • What do I need to do when my result is incorrect?

    • The results are created and uploaded by your race organization. If your results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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      ( 4937)

    • What do I need to do when the speed is displayed in the wrong unit? (mph vs km/h)

    • The results are created and uploaded by your race organization. If the results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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      ( 4941)

    • How can I change my name in race results?

    • Race results are uploaded by the event organisation or the timekeeping company at the track. When your name shows wrong in the results you will need to contact the organisation or timekeeper to have this changed. They are responsible for the uploaded information, MYLAPS is not able to change this information.

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      ( 4943)

    • How can I change my name in my MYLAPS account?

    • When you log in into your personal account on MYLAPS.com you will be able to change your profile under " settings".

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    • How can I find my latest race results on the MYLAPS website?

    • You can find your results in your sports and country section on www.mylaps.com. Race results are uploaded to mylaps.com by your race organization. If your results are not on the MYLAPS website, please contact your race organization why the results are not online yet.

      When you used your personal MYLAPS transponder, you will be able to easily find your latest results in your MYLAPS account.

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    • How long do the results stay on the MYLAPS website?

    • As long as Mylaps.com exists the results will be available. Keep in mind that when you sell your transponder and the new owner re-registers the transponder, all the historical results will be disconnected from your account.

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    • Can MYLAPS help me find my missing Prochip?

    • MYLAPS cannot track your stolen or missing ProChip. You can do that yourself by regularly logging into your account and see if it has been used by somebody else.

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