This page gives you the frequently asked questions. You can filter the questions by entering a word in the box below and click Filter.

If you are looking for a manual check the Knowledge Base.

FAQ

    • Am I able to activate another transponder than my own using the same RaceKey?

    • RaceKey can store licenses to several transponders. Only the transponders with a license that is stored on the RaceKey can be activated.

      Did you find this answer helpful?
      No Yes Thank you

      ( 7685)

    • I am at a race now but my transponder is not active, what do I do?

    • You need to load the license to your transponder on a RaceKey. When there is a computer with internet available you will be able to load your license to any RaceKey.

      Did you find this answer helpful?
      No Yes Thank you

      ( 7686)

    • What does the blinking of the indicator light on the X2 Transponder mean?

    • Transponder indicator light

      Status

      Steady Green

      Power connected

      Blinks GREEN in a sequence to indicate the number of days of charge remaining; e.g. 4 blinks indicates 4 days of charge remaining (the blink sequence repeats every 5 sec)

      Active not charging, the internal battery is being used

      Blinks RED every 5 sec

      Active, not charging and battery almost empty
      - less than 1 day of charge left

      Blinks RED quickly 5 times per second

      Inactive

      Blinks RED every second

      Internal battery is charging

      No lit

      Battery is completely discharged

      Did you find this answer helpful?
      No Yes Thank you

      ( 7687)

    • What do the indicator lights on the RaceKey indicate?

    • RaceKey

      Indicator light

      State

       

      Link

      Solid Green

      Powered

      Link

      Flashing Green

      Communicating

      Link

      Solid Blue

      Upgrading RaceKey firmware

      Subscription

      Solid Red

      Inactive

      Subscription

      Solid Green

      Active

      Charge

      Flashing Red

      Charging

      Charge

      Solid Green

      Fully Charged

      Did you find this answer helpful?
      No Yes Thank you

      ( 7688)

    • How do I see when my transponder is NOT active?

    • When the vehicle is powered the indicator lights on the RaceKey will flash in various colors. After the flashing the subscription indicator light on the RaceKey will indicate red (inactive) or green (active)

      When you check the transponder, the indicator light will flash RED fast (5 x per second).

      Did you find this answer helpful?
      No Yes Thank you

      ( 7692)

    • Am I able to activate another transponder than my own using the same RaceKey?

    • A RaceKey can store licenses to several transponders. Only the transponders with a license that is stored on the RaceKey can be activated.

      Did you find this answer helpful?
      No Yes Thank you

      ( 7693)

    • I want to race now but forgot my RaceKey?

    • When there is a computer with internet available you will be able to download your license and save it to any RaceKey. Log in to mylaps.com, go to “Subscriptions” and click “Download license”. Follow the onscreen instructions to download the license to a RaceKey

      Did you find this answer helpful?
      No Yes Thank you

      ( 7694)

    • How do I mount the transponder on my bike?

    • Please see the Quick Start Guide how to install the transponder on your bike.

      Did you find this answer helpful?
      No Yes Thank you

      ( 7695)

    • How do I mount the transponder on my car?

    • Please see the Quick Start Guide how to install the transponder on your car.

      Did you find this answer helpful?
      No Yes Thank you

      ( 7696)

    • What is the best position to mount the RaceKey?

    • The RaceKey will be mounted in the RaceKey mount. Place the race mount on a position where it will be visible to you during driving.

      Did you find this answer helpful?
      No Yes Thank you

      ( 7697)

    • How/Where can I see that my subscription is about to expire?

    • When you log in into your account and click “Subscriptions” you can see the end date of your subscription.

      Subscription

      Did you find this answer helpful?
      No Yes Thank you

      ( 7698)