This page gives you the frequently asked questions. You can filter the questions by entering a word in the box below and click Filter.

If you are looking for a manual check the Knowledge Base.

FAQ

    • How do I register a transponder to my account?

    • After logging in, you can connect your transponder in the " Your Products" menu in you account settings.

      You can enter the profile menu by selecting your name in the top-right corner, than press ‘ Settings’.

      You can add your transponder under ‘ Your products’.

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      ( 4905)

    • Where can I use my RC4 Hybrid transponder?

    • The RC4 Hybrid transponder works on all tracks where a MYLAPS RC2, RC3 Timing System as well as the new MYLAPS RC4 Timing System. However, the new features (temperature & voltage) are only available in combination with the new RC4 decoder.

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      ( 7351)

    • Where can I use my RC4 transponder?

    • The RC4 transponder works on all tracks with the new RC4 Timing System. This map shows all tracks using a RC4 decoder!

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      ( 7355)

    • What is a custom RC4 transponder

    • A custom RC4 transponder is a new RC4 transponder with the option to pick your personal 7-digit transponder number (from the following range: 1000000 – 9999999)

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      ( 7357)

    • What is a Car ID transponder?

    • A Car ID transponder is a RC4 transponder with the same number, but with an extra digit added to it. You can use up to 7 transponders with the same transponder number. No more hassling with multiple numbers! (RC4 Hybrid transponders have Car ID 0)

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      ( 7359)

    • What is a RC4 transponder?

    • The new RC4 transponders can measure the ambient temperature in your car and the connected voltage to it. With the new RC4 transponders you have the option to buy your personal custom number and the option to buy additional Car ID transponders. The new RC4 transponders will only work the new RC4 decoders.

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      ( 7361)

    • What is a RC4 Hybrid transponder?

    • The MYLAPS RC4 Hybrid transponder works on all tracks where a MYLAPS RC2, RC3 Timing System as well as the new MYLAPS RC4 Timing System. However, the new features (temperature, voltage & Car ID) are only available in combination with the new RC4 decoder.

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      ( 7363)

Other

    • I don't have a credit card, how can I order from the webshop?

    • Without a credit card a you can't buy in the MYLAPS webshop. If you don't have a credit card yourself, please ask someone in your neighbourhood to help you out or contact MYLAPS for your options.

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      ( 4325)

    • Can I use my MYLAPS transponder on another manufacturer’s timing system?

    • MYLAPS transponders are not compatible with any competing system.

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      ( 4957)

    • How can I register a second hand transponder?

    • All owners of a MYLAPS transponders can create a MYLAPS account to view personal race and / or practice results. Due to privacy regulations it is not possible to register a transponder number that has already been registered. To be able to register a second hand transponder it needs to be unregistered from previous owner's account. Please visit the used transponder section for further instructions.

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      ( 4907)

    • Can I register multiple transponders in my account?

    • Yes, there is no limit to the amount of transponders and chips you can register to your account.

      When you are logged in into your account go to Settings. In the "Your Products" tab you can register multiple transponders or ProChips

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      ( 4929)

    • I forgot my password, how can I retrieve my password?

    • If you cannot remember your username or password, you can use our resend login-information page to retrieve your account information. Enter your e-mail address and press the "New password" button. You will receive an e-mail with the account information linked to this e-mail address.

      When the e-mail address in your account is not in use by you anymore, please contact us via info@mylaps.com. Please state your name, transponder number, old e-mail address and new e-mail address so we will be able to change this for you.

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      ( 4933)

    • Is it possible to see all my results when I race with different organizations?

    • As long as the organization uses MYLAPS timing equipment and uploads the results to MYLAPS.com you will be able to see all your results. All your results will show in your personal MYLAPS account making them easy to find, no matter what organization you had a race with.

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      ( 4935)

    • What do I need to do when my result is incorrect?

    • The results are created and uploaded by your race organization. If your results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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      ( 4937)

    • What do I need to do when the speed is displayed in the wrong unit? (mph vs km/h)

    • The results are created and uploaded by your race organization. If the results are incorrect you should contact the race organization to correct this and re-upload the results to www.mylaps.com

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      ( 4941)

    • How can I change my name in race results?

    • Race results are uploaded by the event organisation or the timekeeping company at the track. When your name shows wrong in the results you will need to contact the organisation or timekeeper to have this changed. They are responsible for the uploaded information, MYLAPS is not able to change this information.

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      ( 4943)

    • How can I change my name in my MYLAPS account?

    • When you log in into your personal account on MYLAPS.com you will be able to change your profile under " settings".

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      ( 4945)

    • Can MYLAPS help me find my missing transponder?

    • MYLAPS cannot track your stolen or missing transponder. You can do that yourself by regularly logging into your account and see if it has been used by somebody else.

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      ( 4949)

    • How can I find my latest race results on the MYLAPS website?

    • You can find your results in your sports and country section on www.mylaps.com. Race results are uploaded to mylaps.com by your race organization. If your results are not on the MYLAPS website, please contact your race organization why the results are not online yet.

      When you used your personal MYLAPS transponder, you will be able to easily find your latest results in your MYLAPS account.

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      ( 4951)

    • How long do the results stay on the MYLAPS website?

    • As long as Mylaps.com exists the results will be available. Keep in mind that when you sell your transponder and the new owner re-registers the transponder, all the historical results will be disconnected from your account.

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